customer service supervisor - retail

Additional Information

• Work Term: Permanent
• Work Language: English
• Hours: 32 to 40 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years
• or equivalent experience

Work site environment

• Non-smoking

Work setting

• Retail business
• On-site customer service
• Retail service establishment
• Office building

Tasks

• Authorize payments by cheque
• Order merchandise
• Authorize return of merchandise
• Establish work schedules
• Sell merchandise
• Prepare reports on sales volumes, merchandising and personnel matters
• Organize and maintain inventory
• Resolve problems that arise, such as customer complaints and supply shortages
• Supervise and co-ordinate activities of workers
• Supervise office and volunteer staff
• Conduct performance reviews
• Oversee payroll administration

Supervision

• 1 to 2 people

Computer and technology knowledge

• MS Outlook

Exhibit and display design experience

• Computer interactive or multi media

Security and safety

• Bondable

Transportation/travel information

• Own vehicle

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Combination of sitting, standing, walking
• Attention to detail

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Excellent written communication

Screening questions

• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you have previous experience in this field of employment?

Financial benefits

• As per collective agreement