software technical support analyst

Additional Information

• Education: College/CEGEP
• Experience: 1 year to less than 2 years
• Computer science

Work setting

• Private sector

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations

Supervision

• 3-4 people

Computer and technology knowledge

• Programming languages
• JavaScript
• MS Office
• Oracle

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Manual dexterity
• Attention to detail
• Sitting
• Combination of sitting, standing, walking

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Organized
• Team player
• Ability to multitask
• Work Term: Permanent
• Work Language: English
• Hours: 30 to 40 hours per week