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call centre supervisor


Source: Job Bank

Location

Montréal, QC
H3B2E3

Salary

$62,000.00 to $68,000.00 annually (to be negotiated)

Additional Information

  • Work Term: Permanent
  • Work Language: Bilingual
  • Hours: 40 hours per week
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 2 years to less than 3 years
  • or equivalent experience

Tasks

  • Conduct performance reviews
  • Perform same duties as workers supervised
  • Recruit and hire staff
  • Co-ordinate, assign and review work
  • Establish work schedules and procedures and co-ordinate activities with other work units or departments
  • Identify training needs and train workers in job duties and company policies
  • Resolve work-related problems and prepare and submit progress and other reports

Supervision

  • 16-20 people

Security and safety

  • Criminal record check

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Work under pressure

Personal suitability

  • Accurate
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Initiative
  • Interpersonal awareness
  • Judgement
  • Organized
  • Reliability
  • Team player

Screening questions

  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?

Workplace information

  • Remote work available

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits

Financial benefits

  • Pension plan
  • Registered Retirement Savings Plan (RRSP)

Other benefits

  • Other benefits
  • Paid time off (volunteering or personal days)

Important: We can't guarantee the accuracy, authenticity or reliability of this opportunity because it comes from an external website.

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