guest service agent

Additional Information

• Education: Secondary (high) school graduation certificate
• Experience: 1 to less than 7 months

Work setting

• Staff accommodation provided
• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Handle wake-up calls
• Provide customer service

Health benefits

• Dental plan
• Health care plan

Long term benefits

• Other benefits
• Work Term: Permanent
• Work Language: English
• Hours: 30 to 40 hours per week