information technology (IT) support analyst

Additional Information

• Education: College/CEGEP
• Experience: 2 years to less than 3 years

Work setting

• Help desk
• Private sector

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations

Computer and technology knowledge

• MAC
• Networking software
• Networking hardware
• Networking security
• Internet
• Desktop applications
• Security software
• MS Office
• MS Windows

Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Attention to detail

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management

Workplace information

• Remote work available
• Work Term: Permanent
• Work Language: English
• Hours: 30 hours per week