user support technician

Additional Information

• Education: College/CEGEP
• Experience: 1 year to less than 2 years

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Computer and technology knowledge

• Desktop applications
• Security software
• MS Office
• MS Windows

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Fast-paced environment
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Combination of sitting, standing, walking
• Bending, crouching, kneeling

Personal suitability

• Accurate
• Client focus
• Initiative
• Organized
• Team player
• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week