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technical support specialist – information technology (IT)


Source: Job Bank

Location

St. John's, NL
A1E5X7

Salary

$29.00 to $33.00 hourly (to be negotiated)

Additional Information

  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 to 40 hours per week
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years
  • or equivalent experience

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service

Computer and technology knowledge

  • Desktop publishing software
  • MS Windows
  • SQL
  • TCP/IP
  • Wireless networks

Security and safety

  • Criminal record check

Transportation/travel information

  • Own vehicle

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Sitting

Own tools/equipment

  • Computer
  • Printer
  • Internet access
  • Cellular phone

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Team player
  • Ability to multitask
  • Time management

Screening questions

  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?

Health benefits

  • Health care plan

Important: We can't guarantee the accuracy, authenticity or reliability of this opportunity because it comes from an external website.

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