user support technician

Additional Information

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Work setting

• Computer hardware or software retailer/wholesaler

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision

• 3-4 people

Computer and technology knowledge

• Android
• MAC
• Linux
• Unix
• JavaOS
• Networking software
• Networking hardware
• Desktop applications

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Combination of sitting, standing, walking

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Work Term: Permanent
• Work Language: English
• Hours: 35 to 40 hours per week