Skip to main contentSkip to footer

user support technician


Source: Job Bank

Location

Bedford, NS
B4A3Y4

Salary

$24.00 to $28.00 hourly (to be negotiated)

Additional Information

  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 to 40 hours per week
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 1 year to less than 2 years

Work setting

  • Computer hardware or software retailer/wholesaler

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations

Certificates, licences, memberships, and courses 

  • Microsoft Dynamics Certification
  • Network+ Certification

Computer and technology knowledge

  • Linux
  • JavaOS
  • Device drivers
  • Networking software
  • Networking hardware
  • Networking security
  • Intranet
  • Internet
  • Servers
  • Security software
  • Word processing software
  • Presentation software
  • Database software
  • Programming languages
  • Software development
  • Computer-aided design (CAD)
  • Python
  • C++
  • MS Office
  • Oracle

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Organized
  • Team player

Screening questions

  • Are you currently a student?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?

Health benefits

  • Disability benefits

Financial benefits

  • Bonus

Other benefits

  • Free parking available

Important: We can't guarantee the accuracy, authenticity or reliability of this opportunity because it comes from an external website.

Read the full terms and conditions

Similar opportunities

Explore all opportunities