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customer service representative - call centre


Source: Job Bank

Location

Nesbitt, MB
R0K1P0

Salary

$49,000.00 to $53,000.00 annually (to be negotiated)

Additional Information

  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week
  • Education: Bachelor's degree
  • Experience: Experience an asset

Work setting

  • Rural area

Tasks

  • Access and process information
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Maintain records and statistics
  • Perform general office duties
  • Receive and log complaints
  • Maintain and manage digital database
  • Answer clients' inquiries and provide information
  • Supervise office and volunteer staff

Security and safety

  • Criminal record check

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Tight deadlines
  • Work under pressure
  • Bending, crouching, kneeling
  • Hand-eye co-ordination
  • Handling heavy loads
  • Physically demanding
  • Repetitive tasks
  • Standing for extended periods
  • Walking

Personal suitability

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Judgement
  • Ability to multitask
  • Dependability
  • Quick learner

Screening questions

  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan

Financial benefits

  • Life insurance
  • Pension plan
  • Registered Retirement Savings Plan (RRSP)

Long term benefits

  • Long-term care insurance
  • Maternity and parental benefits

Other benefits

  • Other benefits
  • Team building opportunities
  • Parking available

Important: We can't guarantee the accuracy, authenticity or reliability of this opportunity because it comes from an external website.

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