help desk technician
Source: Job BankLocation
Winnipeg, MB
R3B2G6
Salary
$16.82 hourly
Additional Information
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 2 years to less than 3 years
Work setting
- Help desk
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
Computer and technology knowledge
- MAC
- Networking software
- Networking hardware
- File management software
- Security software
- Database software
- MS Office
- MS Windows
- SQL
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
Health benefits
- Disability benefits
- Health care plan
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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