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user support technician


Source: Job Bank

Location

Saskatoon, SK
S7S0A5

Salary

$32.00 hourly

Additional Information

  • Education: College/CEGEP
  • Experience: 2 years to less than 3 years
  • Computer programming/programmer, general
  • Computer science
  • Network and system administration/administrator
  • or equivalent experience

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service
  • Perform Web-server backup and recovery operations
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week

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