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user support technician


Source: Job Bank

Location

Leamington, ON
N8H1A1

Salary

$29.00 hourly

Additional Information

  • Education: College/CEGEP
  • Experience: 2 years to less than 3 years

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision

  • 3-4 people

Transportation/travel information

  • Public transportation is available

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail

Own tools/equipment

  • Cellular phone

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Initiative
  • Judgement
  • Organized
  • Team player

Other benefits

  • Parking available
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week

Important: We can't guarantee the accuracy, authenticity or reliability of this opportunity because it comes from an external website.

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