911 operator

Additional Information

• Work Term: Permanent
• Work Language: English
• Hours: 2080 hours per year
• Education: Secondary (high) school graduation certificate
• Experience: Experience an asset

Work setting

• Urban area

Tasks

• Ensure proper functioning of equipment
• Maintain work records and logs
• Monitor personnel workloads and locations
• Perform general office duties
• Provide customer service
• Advise vehicle operators of traffic and other problems
• Dispatch personnel as required by emergency situations
• Operate computer-aided communications and dispatching equipment
• Operate radio equipment
• Receive requests for emergency assistance or service
• Schedule assignments and co-ordinate activities of vehicle operators, crews and equipment

Computer and technology knowledge

• Dispatch management service software
• Mapping and data visualization software
• Monitoring and tracking software
• Word processing software
• Database software
• Electronic mail
• Operate GPS (Global Positioning System) and other navigation equipment
• Switchboard 1-25 lines
• Switchboard 25+ lines
• Internet
• MS Windows

Service experience

• 911 Emergency Services

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Overtime required
• Repetitive tasks
• Tight deadlines
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

Screening questions

• Are you available for shift or on-call work?
• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• As per collective agreement

Long term benefits

• Life insurance
• Long-term care insurance
• Maternity and parental benefits
• Pension plan

Other benefits

• Free parking available
• Travel insurance
• Variable or compressed work week