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user support technician


Source: Job Bank

Location

Aldergrove, BC
V4W3P9

Salary

$32.50 hourly

Additional Information

  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years

Work setting

  • Computer hardware or software retailer/wholesaler

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision

  • 3-4 people
  • Work Term: Temporary
  • Work Language: English
  • Hours: 30 to 40 hours per week

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