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information technology (IT) support technician


Source: Job Bank

Location

Calgary, AB
T2C5K3

Salary

$62,000.00 annually

Additional Information

  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week
  • Education: Bachelor's degree
  • Experience: 2 years to less than 3 years

Work setting

  • Help desk

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Computer and technology knowledge

  • Device drivers
  • Networking software
  • Networking hardware
  • Networking security
  • Intranet
  • Internet
  • Servers
  • Desktop applications
  • Wireless networks

Area of specialization

  • Transportation

Transportation/travel information

  • Own transportation
  • Own vehicle
  • Willing to travel
  • Willing to travel overnight
  • Valid driver's licence
  • Travel expenses paid by employer

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Manual dexterity
  • Attention to detail
  • Combination of sitting, standing, walking
  • Bending, crouching, kneeling

Personal suitability

  • Accurate
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Organized
  • Team player

Screening questions

  • Are you currently legally able to work in Canada?
  • Do you have the above-indicated required certifications?

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits

Other benefits

  • Free parking available
  • Learning/training paid by employer
  • Team building opportunities

Important: We can't guarantee the accuracy, authenticity or reliability of this opportunity because it comes from an external website.

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