customer service agent

Additional Information

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Tasks

• Access and process information
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain the type and cost of services offered
• Issue receipts and other forms
• Perform general office duties
• Answer clients' inquiries and provide information
• Answer written and oral inquiries
• Explain procedures, risks and benefits to clients

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Attention to detail

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Quick learner

Screening questions

• Are you currently legally able to work in Canada?

Financial benefits

• Gratuities

Long term benefits

• Group insurance benefits
• Registered Retirement Savings Plan (RRSP)
• Work Term: Permanent
• Work Language: English or French
• Hours: 30 to 40 hours per week