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user support technician


Source: Job Bank

Location

Ottawa, ON
K1G4R8

Salary

$30.25 hourly

Additional Information

  • Education: Secondary (high) school graduation certificate
  • Experience: 7 months to less than 1 year

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Provide customer service
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 to 40 hours per week

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