technical support analyst - systems

Additional Information

• Education: College/CEGEP
• Experience: 1 year to less than 2 years
• or equivalent experience

Work setting

• Consulting firm

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Computer and technology knowledge

• Shell script
• Linux
• Unix
• Networking hardware
• Internet
• Servers
• Web service design
• MS Office
• MS Windows
• SQL
• TCP/IP
• Wireless networks
• XML

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player

Screening questions

• Are you available for shift or on-call work?
• Do you have previous experience in this field of employment?
• Work Term: Permanent
• Work Language: English
• Hours: 35 to 42 hours per week