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user support technician


Source: Job Bank

Location

Edmonton, AB
T5S1V4

Salary

$29.50 hourly

Additional Information

  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 2 years to less than 3 years
  • or equivalent experience

Work setting

  • Willing to relocate
  • Consulting firm

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Perform Web-server backup and recovery operations
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 hours per week

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