Skip to main contentSkip to footer

front desk clerk, hotel


Source: Job Bank

Location

Mississauga, ON
L5T2W1

Salary

$17.50 hourly

Additional Information

  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years

Work setting

  • Hospitality industry
  • Hotel, motel, resort

Tasks

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Investigate and resolve complaints and claims
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Handle wake-up calls
  • Provide customer service

Computer and technology knowledge

  • Multi-line switchboard
  • Database software
  • Computerized bookkeeping system
  • Central reservation system (CRS)
  • Spreadsheet
  • Internet

Security and safety

  • Criminal record check

Transportation/travel information

  • Public transportation is available

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods

Personal suitability

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Team player
  • Work Term: Permanent
  • Work Language: English or French
  • Hours: 40 hours per week

Important: We can't guarantee the accuracy, authenticity or reliability of this opportunity because it comes from an external website.

Read the full terms and conditions

Similar opportunities

Explore all opportunities