help desk technician

Additional Information

• Work Term: Permanent
• Work Language: English
• Hours: 37.5 hours per week
• Education: College/CEGEP
• Experience: Will train
• or equivalent experience

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Evaluate and install computer hardware, networking software and operating system software
• Respond to requests for help and information from Website visitors and Website designers

Computer and technology knowledge

• Device drivers
• Networking software
• Networking hardware
• Networking security
• Internet
• Desktop applications
• MS Office
• MS Windows
• TCP/IP

Security and safety

• Bondable
• Criminal record check

Transportation/travel information

• Own vehicle
• Valid driver's licence

Work conditions and physical capabilities

• Attention to detail
• Sitting
• Combination of sitting, standing, walking
• Bending, crouching, kneeling

Own tools/equipment

• Computer
• Internet access
• Cellular phone

Personal suitability

• Accurate
• Client focus
• Judgement
• Organized
• Team player

Screening questions

• Are you available for shift or on-call work?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Long term benefits

• Group insurance benefits
• Life insurance
• Pension plan