switchboard operator

Additional Information

• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: Experience an asset

Work setting

• Private sector
• Urban area

Tasks

• Provide basic information to clients and the public
• Obtain and process information required to provide services
• Operate switchboard or telephone system
• Record and relay information
• Schedule and confirm appointments
• Maintain work records and logs
• Perform clerical duties, such as filing and sorting and distributing mail
• Answer telephone and relay telephone calls and messages
• Arrange teleconferences
• Monitor mobile radio or telephone
• Provide directory assistance
• Provide emergency services
• Manage routine office functions including reception, telephone and booking appointments
• Receive and forward telephone or electronic enquiries

Computer and technology knowledge

• MS Outlook
• MS Word

Investigative expertise

• Background checks (pre-marital, pre-employments etc.)

Area of specialization

• Communications

Security and safety

• Bondable

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Attention to detail
• Sitting

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Analytical

Screening questions

• Are you available for shift or on-call work?
• Are you available for the advertised start date?
• Are you currently a student?
• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?
• What is the highest level of study you have completed?
• What is your current level of study?

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Bonus

Long term benefits

• Group insurance benefits
• Life insurance
• Other benefits
• Registered Retirement Savings Plan (RRSP)