user support technician

Additional Information

• Work Term: Permanent
• Work Language: English
• Hours: 35 to 40 hours per week
• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 1 year to less than 2 years

Work setting

• Computer hardware or software retailer/wholesaler

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations

Certificates, licences, memberships, and courses 

• Microsoft Dynamics Certification
• Network+ Certification

Computer and technology knowledge

• Linux
• JavaOS
• Device drivers
• Networking software
• Networking hardware
• Networking security
• Intranet
• Internet
• Servers
• Security software
• Word processing software
• Presentation software
• Database software
• Programming languages
• Software development
• Computer-aided design (CAD)
• C++
• MS Office
• Oracle
• Python

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Team player

Screening questions

• Are you currently a student?
• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?

Health benefits

• Disability benefits

Financial benefits

• Bonus

Other benefits

• Free parking available