customer service adviser

Additional Information

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Tasks

• Access and process information
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Maintain records and statistics
• Perform general office duties
• Receive and log complaints
• Receive payments
• Consult with clients after sale to provide ongoing support
• Answer clients' inquiries and provide information
• Answer written and oral inquiries
• Explain procedures, risks and benefits to clients
• Assist in the preparation of brochures, reports, newsletters and other material

Sales experience

• Call centre

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Reliability
• Team player
• Work Term: Permanent
• Work Language: English
• Hours: 35 hours per week