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software technical support analyst


Source: Job Bank

Location

Oakville, ON
L6K3C7

Salary

$30.50 hourly

Additional Information

  • Education: College/CEGEP
  • Experience: 2 years to less than 3 years

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties

Supervision

  • 1 to 2 people

Computer and technology knowledge

  • Linux
  • Internet
  • HTML editing software
  • JavaScript
  • MS Office
  • MS Windows
  • SQL
  • SharePoint

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure

Own tools/equipment

  • Computer
  • Printer
  • Internet access
  • Cellular phone

Personal suitability

  • Client focus
  • Excellent oral communication
  • Excellent written communication
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 hours per week

Important: We can't guarantee the accuracy, authenticity or reliability of this opportunity because it comes from an external website.

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