Hotel front desk clerk

Additional Information

• Education: Secondary (high) school graduation certificate
• Experience: Will train

Work setting

• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Investigate and resolve complaints and claims
• Process guests' departures, calculate charges and receive payments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work Term: Permanent
• Work Language: English
• Hours: 35 hours per week