user support technician

Additional Information

• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week
• Education: College/CEGEP
• Experience: 1 year to less than 2 years

Work setting

• Computer hardware or software retailer/wholesaler
• Relocation costs not covered by employer
• Willing to relocate
• Help desk
• Research and development institution
• Consulting firm
• School or educational institution/establishment

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision

• 5-10 people

Computer and technology knowledge

• Shell script
• Linux
• JavaOS
• Device drivers
• Networking software
• Networking hardware
• Networking security
• Extranet
• Intranet
• Internet
• Servers
• Desktop applications
• Enterprise Applications Integration (EAI)
• File management software
• Multimedia software
• Word processing software
• Mail server software
• Communication software
• Project management software
• Programming software
• Business diagram software
• Database software
• Programming languages
• Software development
• .NET
• C#
• C++
• Data analysis software
• JavaScript
• MS Office
• MS Windows
• SQL
• SharePoint
• Spreadsheet
• TCP/IP
• Visual Basic
• XML

Security and safety

• Criminal record check

Transportation/travel information

• Vehicle supplied by employer
• Willing to travel
• Willing to travel regularly
• Travel expenses paid by employer
• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Sitting
• Combination of sitting, standing, walking

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player

Screening questions

• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?

Financial benefits

• Gasoline paid
• Mileage paid

Other benefits

• Free parking available
• Team building opportunities
• Transportation provided by employer