software technical support analyst

Additional Information

• Education: College/CEGEP
• Experience: 2 years to less than 3 years

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties

Supervision

• 1 to 2 people

Computer and technology knowledge

• Linux
• Internet
• HTML editing software
• JavaScript
• MS Office
• MS Windows
• SQL
• SharePoint

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure

Own tools/equipment

• Computer
• Printer
• Internet access
• Cellular phone

Personal suitability

• Client focus
• Excellent oral communication
• Excellent written communication
• Work Term: Permanent
• Work Language: English
• Hours: 35 hours per week