hotel front desk clerk

Additional Information

• Education: Secondary (high) school graduation certificate
• Experience: Will train

Work setting

• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Take, cancel and change room reservations
• Provide general information about points of interest in the area
• Investigate and resolve complaints and claims
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Handle wake-up calls
• Provide customer service

Work conditions and physical capabilities

• Attention to detail
• Work under pressure
• Work Term: Permanent
• Work Language: English
• Hours: 32 hours per week