user support technician

Additional Information

• Education: College/CEGEP
• Experience: 7 months to less than 1 year
• or equivalent experience

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties

Screening questions

• Are you available for shift or on-call work?
• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?

Other benefits

• Free parking available
• On-site amenities
• Team building opportunities
• Work Term: Permanent
• Work Language: English
• Hours: 32 to 50 hours per week