user support technician

Additional Information

• Education: College/CEGEP
• Experience: Experience an asset

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties

Work conditions and physical capabilities

• Repetitive tasks
• Attention to detail
• Sitting

Personal suitability

• Client focus
• Efficient interpersonal skills
• Judgement
• Organized
• Time management
• Work Term: Permanent
• Work Language: English
• Hours: 35 hours per week