user support technician

Additional Information

• Education: College/CEGEP
• Experience: 1 to less than 7 months

Work setting

• Office building

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations

Supervision

• 5-10 people

Computer and technology knowledge

• Linux
• JavaOS
• Networking software
• Networking security
• Data analysis software
• MS Windows

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management

Health benefits

• Health care plan
• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week