user support technician

Additional Information

• Education: College/CEGEP
• Experience: 1 year to less than 2 years

Tasks

• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Perform Web-server backup and recovery operations

Supervision

• 3-4 people

Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Attention to detail

Personal suitability

• Initiative
• Team player
• Work Term: Permanent
• Work Language: English
• Hours: 35 hours per week