guest service agent

Additional Information

• Education: Secondary (high) school graduation certificate
• Experience: 1 to less than 7 months

Work setting

• Hospitality industry

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Provide customer service

Security and safety

• Bondable
• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Organized
• Team player
• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week