hotel front desk clerk

Additional Information

• Education: No degree, certificate or diploma
• Experience: Will train

Work setting

• Staff accommodation available
• Hotel, motel, resort
• Relocation costs covered by employer

Tasks

• Register arriving guests and assign rooms
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Investigate and resolve complaints and claims
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Perform light housekeeping and cleaning duties
• Provide customer service
• Launder clothing and household linens

Work conditions and physical capabilities

• Attention to detail
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Excellent oral communication
• Organized

Long term benefits

• Other benefits
• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week