customer service supervisor (except financial services)

Additional Information

• Education: College/CEGEP
• Experience: 3 years to less than 5 years

Tasks

• Perform same duties as workers supervised
• Co-ordinate, assign and review work
• Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
• Establish work schedules and procedures and co-ordinate activities with other work units or departments
• Identify training needs and train workers in job duties and company policies
• Resolve work-related problems and prepare and submit progress and other reports

Supervision

• Working groups

Computer and technology knowledge

• MS Office

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Interpersonal awareness
• Organized
• Reliability
• Team player
• Work Term: Permanent
• Work Language: English
• Hours: 30 hours per week