customer service clerk

Additional Information

• Work Term: Permanent
• Work Language: Bilingual
• Hours: 40 hours per week
• Education: Bachelor's degree
• Experience: Will train

Work setting

• Urban area
• Business sector

Tasks

• Access and process information
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Order office supplies and maintain inventory
• Perform general office duties
• Receive and log complaints
• Receive payments
• Sell merchandise
• Answer clients' inquiries and provide information

Computer and technology knowledge

• Salesforce
• Database software
• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• Sage Accounting Software

Security and safety

• Bondable
• Credit check
• Criminal record check
• Driver's validity licence check
• Driving record check (abstract)

Transportation/travel information

• Own transportation
• Valid driver's licence

Work conditions and physical capabilities

• Attention to detail
• Bending, crouching, kneeling
• Fast-paced environment
• Hand-eye co-ordination
• Repetitive tasks
• Tight deadlines
• Walking
• Work under pressure

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Dependability
• Judgement
• Ability to multitask
• Quick learner

Screening questions

• Are you available for the advertised start date?
• Are you currently a student?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?
• What is your current field of study?
• What is your current level of study?

Green job

• Involves duties and responsibilities that lead to positive environmental outcomes

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Other benefits

• Free parking available
• Learning/training paid by employer
• Team building opportunities
• Parking available