analyst, systems technical support

Additional Information

• Education: College/CEGEP
• Experience: 1 year to less than 2 years
• or equivalent experience

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Establish work priorities and ensure procedures are followed and deadlines are met

Computer and technology knowledge

• Networking software
• Networking security
• Intranet
• Internet
• MS Office
• MS Windows
• Spreadsheet
• MS Excel
• MS Word
• Electronic mail
• MS Outlook

Security and safety

• Basic security clearance

Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Tight deadlines
• Attention to detail
• Large workload

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Team player
• Flexibility

Workplace information

• Remote work available
• Work Term: Permanent
• Work Language: English
• Hours: 30 hours per week