hotel front desk clerk

Additional Information

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Tasks

• Register arriving guests and assign rooms
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Investigate and resolve complaints and claims
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Handle wake-up calls
• Provide customer service

Work conditions and physical capabilities

• Attention to detail
• Standing for extended periods

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Work Term: Permanent
• Work Language: English
• Hours: 30 to 40 hours per week