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user support technician


Source: Job Bank

Location

Mississauga, ON
L5T2M9

Salary

$29.00 hourly

Additional Information

  • Education:
  • Expérience:

Education

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations

Certificates, licences, memberships, and courses 

  • Microsoft SQL Certification
  • Microsoft certified IT professional (MCITP)
  • Certified Management Consultant (CMC)
  • Microsoft Certified Systems Engineer (MCSE)

Computer and technology knowledge

  • MAC
  • JavaOS
  • Networking software
  • Networking security
  • Internet
  • C++
  • MS Office
  • MS Windows

Security and safety

  • Criminal record check

Work conditions and physical capabilities

  • Work under pressure
  • Tight deadlines

Personal suitability

  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Team player
  • Time management

Screening questions

  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?
  • What is your current field of study?

Experience

  • 1 year to less than 2 years
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 hours per week

Important: We can't guarantee the accuracy, authenticity or reliability of this opportunity because it comes from an external website.

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