user support technician

Additional Information

• Education: College/CEGEP
• Experience: 1 year to less than 2 years

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group

Supervision

• 1 to 2 people

Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment

Personal suitability

• Organized
• Work Term: Permanent
• Work Language: English
• Hours: 35 hours per week