front desk agent

Additional Information

• Education: Secondary (high) school graduation certificate
• Experience: Will train

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Investigate and resolve complaints and claims
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Handle wake-up calls
• Provide customer service

Work conditions and physical capabilities

• Attention to detail
• Overtime required
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Work Term: Permanent
• Work Language: English
• Hours: 32 to 44 hours per week