customer service supervisor (except financial services)

Additional Information

• Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
• Experience: 2 years to less than 3 years

Tasks

• Co-ordinate, assign and review work
• Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
• Establish work schedules and procedures and co-ordinate activities with other work units or departments
• Identify training needs and train workers in job duties and company policies
• Requisition materials and supplies
• Resolve work-related problems and prepare and submit progress and other reports

Supervision

• 3-4 people

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Large workload
• Tight deadlines
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Reliability
• Team player

Screening questions

• Are you available for the advertised start date?
• Do you have previous experience in this field of employment?

Long term benefits

• Other benefits
• Work Term: Permanent
• Work Language: English
• Hours: 30 to 40 hours per week