supervisor, travel clerks

Additional Information

• Education: Secondary (high) school graduation certificate
• Experience: 7 months to less than 1 year

Work setting

• Travel agency

Tasks

• Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
• Establish work schedules and procedures and co-ordinate activities with other work units or departments
• Hire and train staff in job duties, safety procedures and company policies
• Resolve work-related problems and prepare and submit progress and other reports
• Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
• Investigate new travel areas, hotels and other amenities
• Calculate costs, process refunds and attend to other financial transactions
• Attend to cancellations and schedule changes
• Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products
• Make transportation and accommodation reservations using computerized reservation and ticketing system

Supervision

• 3-4 people

Computer and technology knowledge

• MS Office

Work conditions and physical capabilities

• Attention to detail
• Tight deadlines
• Repetitive tasks
• Sitting

Personal suitability

• Accurate
• Client focus
• Flexibility
• Organized
• Reliability
• Work Term: Permanent
• Work Language: English
• Hours: 30 to 40 hours per week