inbound customer service representative - contact centre

Additional Information

• Education: Secondary (high) school graduation certificate
• Experience: 1 to less than 7 months
• or equivalent experience

Tasks

• Access and process information
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers

Computer and technology knowledge

• Internet
• MS Outlook
• MS Windows
• MS Word

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Reliability

Workplace information

• Virtual job

Health benefits

• Dental plan
• Health care plan
• Vision care benefits
• Work Term: Permanent
• Work Language: Bilingual
• Hours: 37.5 hours per week