service adviser

Additional Information

• Work Term: Permanent
• Work Language: Bilingual
• Hours: 40 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: 2 years to less than 3 years

Tasks

• Access and process information
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Perform general office duties
• Receive and log complaints
• Receive payments
• Sell merchandise
• Answer inquiries from clients and other company personnel
• Provide customer service
• Prepare and track work orders
• Establish administrative procedures

Computer and technology knowledge

• Database software
• Internet
• MS Excel
• MS Outlook
• MS Word
• MS Office

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Initiative
• Dependability
• Judgement
• Ability to multitask
• Adaptability
• Positive attitude
• Quick learner

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• As per collective agreement

Long term benefits

• Deferred Profit Sharing Plan (DPSP)
• Group insurance benefits
• Life insurance
• Maternity and parental benefits
• Other benefits
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available
• Learning/training paid by employer
• On-site recreation and activities
• Paid time off (volunteering or personal days)
• Team building opportunities
• Travel insurance
• Wellness program