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systems technical support analyst


Source: Job Bank

Location

Mississauga, ON
L4Z2H2

Salary

$29.00 hourly

Additional Information

  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 35 hours per week
  • Education: College/CEGEP
  • Experience: 1 year to less than 2 years

Work setting

  • Relocation costs not covered by employer
  • Willing to relocate
  • Consulting firm
  • Server farm

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision

  • 1 to 2 people

Computer and technology knowledge

  • Information Technology Infrastructure Library (ITIL)
  • Linux
  • Device drivers
  • Networking software
  • Networking hardware
  • Networking security
  • Internet
  • Servers
  • Desktop applications
  • File management software
  • Security software
  • Mail server software
  • Communication software
  • Desktop publishing software
  • MS Office
  • MS Windows
  • SQL
  • TCP/IP
  • Wireless networks

Transportation/travel information

  • Willing to travel
  • Willing to travel regularly
  • Travel expenses paid by employer

Work conditions and physical capabilities

  • Work under pressure
  • Tight deadlines
  • Attention to detail

Own tools/equipment

  • Cellular phone

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player

Important: We can't guarantee the accuracy, authenticity or reliability of this opportunity because it comes from an external website.

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