front desk agent

Additional Information

• Education: Secondary (high) school graduation certificate
• Experience: 7 months to less than 1 year

Work setting

• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Provide customer service

Work conditions and physical capabilities

• Fast-paced environment
• Standing for extended periods
• Work Term: Permanent
• Work Language: English
• Hours: 32 hours per week