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user support technician


Source: Job Bank

Location

Brampton, ON
L6R1X5

Salary

$29.00 hourly

Additional Information

  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 1 to less than 7 months

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Provide customer service

Work conditions and physical capabilities

  • Work under pressure
  • Repetitive tasks
  • Attention to detail

Personal suitability

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Initiative
  • Ability to multitask
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 hours per week

Important: We can't guarantee the accuracy, authenticity or reliability of this opportunity because it comes from an external website.

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